At Virtual Capoeira, we stand by our products and emphasize exceptional customer service and quality. Your satisfaction with our products is very important to us. If you are unsatisfied with your purchase for any reason, you may return unwashed, unworn, and unused merchandise within 30 days of purchase for a refund.
To return or exchange an item:
1. Pack items safely for shipping. Include:
- A copy of the original invoice received with your order and a note detailing the reason for return and whether you want to exchange the item or request a refund.
- If exchanging, please include the size and color you wish to exchange for.
2. Ship via a traceable and insurable carrier to the following address:
Virtual Capoeira Returns Department
6149 North Meeker Place, Suite #110
Boise, ID 83713
NOTE: To ensure faster processing of your refund, please keep a record of the tracking number provided by the return shipment carrier.
Please contact us if you have any further questions regarding returns and exchanges.
Terms and Conditions
- We cannot exchange or accept returns for clearance items, berimbaus, berimbau cabaças, or opened DVDs, CDs, or other forms of media.
- All returns will be credited to the original form of payment (excluding shipping and handling charges). Please allow 14 business days for us to receive your return and process your refund. Once your return is processed, you will receive an email notification of your refund.
- Shipping charges will only be refunded if a mistake was made on your order or if the product arrived damaged.
- All items must be returned unworn, unwashed, and unused within 30 days of delivery. Returns beyond 30 days will not be accepted.